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About Us

FlexTraining Learning Management System - Customer SupportFlexTraining Customer Support

Though we test our software thoroughly before shipping it out to you, there may be a time when you want to contact our support team with questions, or to resolve a software issue.

FlexTraining is proud to offer the finest in customer support*. While other vendors may route support calls to an overseas or domestic "call center," our on-site developers provide our technical support. When you contact FlexTraining Support via phone or email, you are reaching an actual software developer with hands-on, FlexTraining expertise. The person you are speaking with has been a part of the creation of FlexTraining and knows the software inside and out. This results in speedier resolution of support calls and questions - that means less of your time spent worrying and wondering.

Support is available online, by phone or by email.

Online Support
FlexTraining is proud to introduce web based support to supplement our phone and email based technical assistance. You can find answers to your support questions here within the customer Knowledge Base. Login to find answers to commonly asked support questions.

Phone
If you are a customer who has purchased Support, contact technical support by calling 1-888-957-7771 ext. 203.

Email
If you are a customer who has purchased Support, contact FlexTraining technical support by email at help@flextraining.com.

How Much Does Support Cost?

Annual upgrades are 20% of the FlexTraining list price and an annual Support and Upgrades Agreement, which includes the next release of FlexTraining, is 30% of the FlexTraining list price. For example, if you buy a Standard License at the current cost of $10,900, a Support Agreement will be an additional $2,180. If you would like Support and Upgrades, it will cost only $3270.

With FlexTraining, you know the costs up front. Other vendors charge over 50% annually, which is often disguised as a "subscription fee."

We also offer reduced FlexTraining Upgrades and Support costs for multi-site and/or multi-server installations.

*Support is available for 30 days after your FlexTraining software is purchased. You may order a year of support and upgrades at the time of your initial FlexTraining license agreement. To order Upgrades and Support with your FlexTraining software, contact a FlexTraining e-Learning Consultant.

 

 
 
 

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